Help
Talk to us like a friend!
Just text us to manage your account, ask us questions, or send us dog pictures. It’s a real person on the other end, and we're here to help.
Frequently Asked Questions
My Account
Managing Your Plan
Ordering
Shipping
Verb Flex Perks & Benefits
With Verb Flex, we send you a text each month 2 days before your shipment so you can just reply to:
  • An icon of a blue shopping cart.
    Change flavors and quantities
  • An icon of a red skip forward icon.
    Skip any orders you don't want
  • An icon of a green calendar.
    Ask us to schedule your orders at a different time
  • An icon of a yellow smile.
    Tell us a joke
A person holding their phone after texting Verb asking for a restock on their Coconut Chai bars.
A fluffy looking brown dog with a name-tag that says "Verb", sitting at a table eating multiple Verb bars.
How can I cancel?
To skip orders you don't want or to cancel entirely, just text us back at your personal Verb line or at (877) 837-2332.
By the way, it's totally free to skip orders, so you can always tell us to check back at a later date if you'd like. You can also place one-time orders at any time by just texting us.
If you are planning on canceling your Verb Flex membership, we'll miss you! Please let us know if there's anything we can do to improve your experience with Verb. Thank you so much for being a part of the Verb community — it means the world to us that you gave it a shot.
Enjoy this picture of one of our favorite Verb pups, we hope it brightens your day!