Talk to us like a friend!
Just text us to manage your account, ask us questions, or send us dog pictures. It’s a real person on the other end, and we're here to help.
Frequently Asked Questions
Customer Support
Your Verb Account
Managing Your Flex Plan
Ordering
Shipping
Product Questions
Verb Flex Perks & Benefits
With Verb Flex, we send you a text each month 1 day before your shipment so you can just reply to:
- 🌻 Save 10% on orders of 2 items, and save 15% on orders of 3+ items
- 🌻 Exclusive access to our best deals, plus early access to new flavors & products
- 🌻 Check-in notifications before each restock, so you can skip or cancel anytime
Verb Flex Perks & Benefits
With Verb Flex, we send you a text each month 1 day before your shipment so you can just reply to:
- 🌻 Save 10% on orders of 2 items, and save 15% on orders of 3+ items
- 🌻 Exclusive access to our best deals, plus early access to new flavors & products
- 🌻 Check-in notifications before each restock, so you can skip or cancel anytime
How can I cancel?
To skip orders you don't want or to cancel entirely, just text us back at your personal Verb line or at (877) 837-2332.
By the way, it's totally free to skip orders, so you can always tell us to check back at a later date if you'd like. You can also place one-time orders at any time by just texting us.
If you are planning on canceling your Verb Flex membership, we'll miss you! Please let us know if there's anything we can do to improve your experience with Verb. Thank you so much for being a part of the Verb community — it means the world to us that you gave it a shot.
Enjoy this picture of one of our favorite Verb pups, we hope it brightens your day!
How can I cancel?
To skip orders you don't want or to cancel entirely, just text us back at your personal Verb line or at (877) 837-2332.
By the way, it's totally free to skip orders, so you can always tell us to check back at a later date if you'd like. You can also place one-time orders at any time by just texting us.
If you are planning on canceling your Verb Flex membership, we'll miss you! Please let us know if there's anything we can do to improve your experience with Verb. Thank you so much for being a part of the Verb community — it means the world to us that you gave it a shot.
Enjoy this picture of one of our favorite Verb pups, we hope it brightens your day!